Frequently asked questions (FAQ)

Are you planning your stay at the Philero Hotel Köln and still have questions? Here you will find answers to the most important topics relating to your booking, arrival, facilities and services – in a compact and clear format. If your question is not listed, our team will be happy to help you personally.

Where is the PhiLeRo Hotel Köln located?

The hotel is located at Bennoplatz 2 in Cologne-Höhenberg, in the immediate vicinity of the LANXESS Arena, the Cologne Trade Fair Centre and with quick connections to Cologne/Bonn Airport. The ‘Kalk Kapelle’ tram station is just a few minutes’ walk away.

Is there a car park at the hotel?

Yes, the hotel has its own underground car park with parking spaces for cars and, in some cases, for electric cars. A reservation is recommended. The parking fee for overnight guests is €20 per night.

Is the Wi-Fi in the hotel free of charge?

Yes, Wi-Fi is available free of charge throughout the hotel.

What are the check-in and check-out times?

Check-in is from 15:00 and check-out is until 11:00. Early check-in or late check-out is possible on request (surcharge may apply).

Is there a restaurant and bar in the hotel?

Yes, the hotel’s restaurant ‘La Verde’ offers seasonal cuisine with a Mediterranean flavour. The bar ‘La Roja’ serves drinks and small snacks. The opening times vary depending on the day of the week – it is best to enquire about the current times by telephone. Even better: book a table online, which is only possible during opening hours:
to book a table online

Can I also come to breakfast as an external guest? How much does it cost and do I have to book?

Yes, external guests are also very welcome. The price is the same as for overnight guests at EUR 25.00 per adult. Prior booking is recommended but not compulsory.

Are pets allowed?

Yes, pets (e.g. dogs) are welcome for a fee (approx. €15/night). There is no charge for assistance dogs.

Are there rooms with barrier-free facilities?

Yes, barrier-free rooms and lifts are available. The public areas are also largely wheelchair accessible.

What room categories are available?

The hotel offers modern double rooms, twin rooms and two suites. All rooms are air-conditioned and have a flat-screen TV, desk, safe, coffee/tea station and modern bathrooms.

What is the best way to book a hotel room?

Our webshop always offers the best deals. We reward online bookings with a 5% discount.

Click here to go to the webshop

What other fees do I need to plan for during my stay?

The city of Cologne levies an accommodation tax on all paid overnight stays in hotels and accommodation establishments – regardless of whether the stay is for private or business reasons. This is calculated by the hotel and paid to the City of Cologne.

Does the hotel offer meeting rooms for business events?

Yes, the PhiLeRo Hotel Köln has several modern function rooms for meetings, seminars and conferences. All rooms are air-conditioned, flooded with daylight and equipped with modern conference technology.

How many people are the conference rooms suitable for?

Depending on the room and seating arrangement, events can be organised for 10 to 90 people.

What technical equipment is available in the conference rooms?

The hotel offers modern conference technology such as projectors, screens, screens for projection, loudspeakers, flipcharts, pin boards, WLAN and, on request, microphones or other conference technology for hybrid meetings

Are there conference packages or special business offers?

Yes, various conference packages are available, including catering, coffee breaks and room hire. The current prices and services should be requested directly from the hotel. There are various packages for half-day or full-day events.
You can find the conference offers here

How much does it cost to use the underground car park? Can conference participants also park there?

Yes, parking spaces are also available in the underground car park for external conference participants – subject to availability. There is a charge of €14 for day guests who use the underground car park until 5.00 pm. Overnight guests pay €20 per night (exit by 12.00 noon on the day of departure). A fee of €3 is charged for each additional hour or part thereof. Use of the e-charging station is charged at €20 per day.

Is the hotel family-friendly?

Yes, children are very welcome. Baby cots and family rooms are available.

What attractions are nearby?

LANXESS Arena, Cologne Zoo, Cologne Cathedral and the Old Town are easily accessible – either by car or public transport.

What means of payment are accepted?

Payment is possible with credit cards (Visa, Mastercard, Amex), EC card and cash. Contactless payments via smartphone are also accepted.

Can I cancel my booking free of charge?

That depends on the selected rate. There are both flexible and non-cancellable rates. Please note the booking conditions and options when making your reservation.

 

 

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